Privacy Statement
IMPORTANT INFORMATION ABOUT YOUR PRIVACY
This notice is provided on behalf of the following companies, each of which is owned or controlled by Fidelity BancShares (N.C.), Inc., a financial holding company:
The Fidelity Bank
TFB Financial Services, Inc.
We recognize and respect your privacy expectations and are committed to protecting your privacy rights. We want to assure you that:
We do not sell our customer mailing lists or other customer information to outside marketing firms.
We collect only information that is needed to serve you and administer your business.
We strive to maintain the accuracy of your information.
We limit employee access to your information.
We have strict security standards to protect your privacy.
We will continue to protect your privacy rights even after you close your accounts or become an inactive customer.
About This Notice
This notice summarizes our consumer privacy policies and practices and certain rights you have under the federal Fair Credit Reporting Act. Our consumer privacy policies and practices protect the confidentiality of information about individuals who obtain financial products or services from us primarily for personal, family or household purposes. They apply with equal force to both current and former customers. When we use the term "information" in this notice, we mean information about you that is not publicly available. The policies and practices described in this notice do not apply to or protect information about you that is publicly available, information about business entities or information about individuals who obtain financial products or services for business or agricultural purposes. This notice does not apply to your relationships with other financial service providers (such as other banks, mortgage brokers, independent insurance agencies, insurance companies or mutual funds). Their privacy policies will govern how they collect, use and disclose personal information about you.
Your Expectation of Privacy
We recognize and respect the privacy expectations of our customers and are committed to protecting our customers' privacy rights. We will not share your nonpublic personal information without your consent unless we are required or permitted to do so under applicable law.
Collection and Use of Customer Information
We collect, retain and use information about you to maintain and service your accounts with us and which we believe will be useful in providing you information about products, services and other opportunities that may interest you. We collect information about you from the following sources:
Information we receive from you on applications or forms, such as your name, address, social security number, assets and income. The only information collected on you through our web site is information you voluntarily provide.
Information about your transactions with us, our affiliates, or others, such as your account balance, payment history and credit card usage.
Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
Maintaining Accuracy of Information
We maintain accurate, current and complete records of your financial information in accordance with reasonable and prudent commercial standards. When we learn of inaccuracies, we promptly correct inaccurate information. Under the federal Fair Credit Reporting Act you have the right to notify us if you believe that we have reported inaccurate information about your account to any Consumer Reporting Agency. To do so, you must notify us in writing. Please include your complete name, current address, social security number, telephone number, account number, type of account, specific item of dispute and why you believe that the information reported is in error.
Send your notice to:
Fidelity Bank
Compliance Department
P.O. Box 8
Fuquay-Varina, NC 27526
We will investigate your concerns, correct any inaccuracies, and confirm our actions to you.
Confidentiality Obligations of Bank Employees
Our employees are bound by a code of ethics to keep all customer account information confidential. We emphasize this confidentiality obligation in our training and procedures and have appropriate disciplinary measures in place to enforce our employees' privacy responsibilities. We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.
Protection of Customer Information
We have security standards and procedures in place to prevent unauthorized access to customer information, including information you provide us through our web site.
Sharing of information within Fidelity to Serve You Better
We call the companies that are related to us by common ownership our "affiliates". When we are permitted to share information about you with our affiliates, we can serve you more efficiently, make it easier for you to do business with us and offer you a wider variety of financial products and services. By sharing and consolidating customer information with our affiliates, we can deliver personalized service through a long-term relationship approach. Often, this results in less paperwork during the application process. We are permitted by federal law to share certain types of information about you with our affiliates, including identification information and information about your transactions and experiences with us. In addition, unless you tell us not to, we may share other information about you with our affiliates that we call "eligibility information". We use eligibility information to determine your eligibility for our products and services. Eligibility information may include, for example:
Information we obtain from your applications, personal financial statements or other forms, such as your income, employment and marital status;
Information we obtain from a consumer report or a credit bureau, such as your credit history or your credit score;
Information we obtain to verify your representations to us, such as open lines of credit you may have with others; and
Information we obtain from others regarding employment, credit or other relationships you may have with them, such as
your employment history.
How to Tell Us Not to Share Eligibility Information with Our Affiliates
If you prefer that we refrain from sharing eligibility information about you with our affiliates, you may direct us not to by calling us at (919) 557-4545 or by writing to us at:
Fidelity Bank
Compliance Department
P.O. Box 8
Fuquay-Varina, NC 27526
When two or more customers jointly obtain a financial product or service from us, we will treat a request not to share eligibility information made by one of the joint customers as applying only to that person unless that customer tells us that he or she is acting on behalf of other joint customers. We will process your request as quickly as we reasonably can.
Sharing Your Information With Companies that Work with Us to Serve You Better
We may use outside companies to assist us in processing your transactions, maintaining and servicing your accounts and in the day-to-day conduct of our business. For example, other companies perform specialized support services for us when they imprint checks, provide data processing support, process payments or assist us in our marketing efforts. In addition, we may enter into joint marketing agreements with other financial institutions to offer you a wider variety of financial products and services. We may disclose any or all of the information we collect, as described above, to companies that perform services (including marketing services) for us and to other financial institutions with which we have joint marketing agreements. These companies are contractually required to adhere to our strict standards of information security and confidentiality. They are not allowed to use our customer information for any purpose other than the intended service.
Sharing Your Information In Other Situations
We do not otherwise disclose information about you without your consent except as required or permitted by law. For example, we are permitted or required to disclose information about you to process your transactions and maintain and service your accounts with us, to report our experiences with you to credit bureaus in accordance with well-established banking practices and the federal Fair Credit Reporting Act, to protect against fraud or loss, or to respond to a subpoena or court order.
If you have any questions concerning our privacy policy, please contact your local branch, or write to us at the address above. You may also contact us via e-mail: info@fidelitybanknc.com.
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