Personal Customer Services

Online Banking

With every Fidelity Bank checking account you automatically receive our Online Banking absolutely free and a bill pay feature. Visit our website to access your online banking account at www. fidelitybankshares.com. With personal online banking you can:

• Check account balances.
• Monitor account activity.
• Transfer funds between linked accounts.
• Make Fidelity loan, credit card and line of credit payments.
• Place stop payments on checks.
• View credit card statements.
• Request statement and check copies.
• Request electronic statements.

Check out our Fidelity Bank Bill Pay demonstration online and see the features of bill pay and how easy it is to use. Take advantage of the speed allowed by online bill payment. The payment date feature allows you to control the timing of your bills to fit your schedule. Other features of online bill pay include receiving e-bills and setting up bill pay reminders.

e.statements

Our e.statements provide you with quick and convenient access to the statements on your
account(s). You may view, print and electronically save your statements, and cut down on unnecessary paper - a direct benefit to our environment. If you choose electronic statements and disclosures, we will e-mail you each time a statement is available, so you don't have to worry about overlooking them.  And you can choose e.statements for some or all of your Online Banking checking and savings accounts. Your e.statements will be posted on our secure website, available through Online Banking, and protected the same as all online transactions.

E.Statements are exact replicas of monthly account statements in a PDF image format. By choosing e.statement notification rather than paper, you'll receive quicker access to statement information. Stopping the paper can also reduce the threat of identity theft.

You can set up e.statements for any or all checking, savings and line of credit accounts. When a statement becomes available for a particular account, you'll get an e-mail notice from Fidelity Bank at the address you've identified for that account.

E.statements can ve viewed for up to 16 months of accumulated banking with Fidelity Bank.  Online transaction details (including check images) are available to view for up to 90 days.

All Day Banking

Take care of business all day long!  Now deposits or payments made at any Fidelity Bank branch any time before closing, will be credited to your account the same day.  There will be no change to the crediting of ATM deposits.  The convenience of All Day Banking is a vast improvement over the traditional 2:00 p.m. cutoff time, allowing for more flexibility in making deposits.  Please contact your local Fidelity Bank branch for details on All Day Banking.

Visa Check Card

• 24 hour banking.
• Make purchases anywhere Visa is accepted.
• Free ATM use for Premier Key account holders.
(other financial institutions may charge).

Telephone Banking

Our free automated Telephone Banking Service is available 24 hours a day, 7 days a week. Automated service is available through our toll-free number,
1-800-816-9608. This service is also available in Spanish through our toll-free number, 1-800-998-9608. Helpful information is just a phone call away. Information such as:
• Check account balances and activity.
• Place stop payments on checks.
• Verify deposits.
• Reorder checks.
• Transfer funds.
• Make loan payments.
• Report a lost or stolen ATM card or credit card.

Safe Deposit Boxes

Safe deposit boxes provide a safe and secure method of storing valuable documents and belongings. Fidelity Bank offers several box sizes to meet our customers needs.